FAQs

ORDERING

Do you have a physical store?

we do not have a physical store. All orders and transactions are made online via our website

I am not sure how much the item will cost in my local currency as an international customer

You can change the currency using the currency icon on the top right-hand side on the screen.

My order says (pre-order) when will it ship?

Order that have pre-order marked on them will ship with 2 to 3 weeks, there will be a specific date on it. If we can ship earlier than the specified dates, we will send an email to confirm shipment of orders

I placed an order online but have not received a confirmation email

There might be delays in emails  getting to you, however, if after 24hours you still haven’t received any confirmation and it’s also not in your junk/spam folder, Please send us an email at info@madkollection.com with your name and order number and we will be happy to help.

I have not received my order, what do I do?

All orders are shipped with a tracking number which will be emailed to you, please use the tracking number to check for update on where the order is up to. Orders sent via royal mail takes a 1 to 3 working days for UK orders and minimum of 5 working days for international orders. You can track the items via the email sent to you or using the link https://www.royalmail.com/track-your-item#/ . If not please email us at info@madkollection.com and we will be happy to help you.

I need my order by a specific day, will this be possible?

Please send an email to info@madkollection.com before placing the order and we will be happy to help.

Something is wrong with my order.

Please email us at info@madkollection.com with your name and order number before sending the item back to us and we will be happy to help you.

Does M.A.DKollection make custom orders?

Yes please use this form to contact us or send an email to info@madkollection.com

 

SHIPPING 

I am an international buyer, what is the cost of shipping outside the UK 

Please read our shipping policy here

How Long will it take to process and ship my order?

Please read our Shipping Policy here

What Shipping Provider is used to ship my package?

We ship with Royal Mail for domestic parcels and DHL and Royal Mail for International Parcels.

Unclaimed/Refused Deliveries

This will incur a cost of the previous shipping cost as well as the return cost. 

Do you refund shipping fees?

Shipping fees are non-refundable unfortunately, except there is an issue with the order.

 

EXCHANGES & STORE CREDIT

How Do I return or exchange my order?

Please ready Our policy here

 Can I return my items for a refund?

We unfortunately do not accept refunds, however, we can refund the cost of the item for a store credit

CANCELLATIONS

How do I cancel an order?

Contact us at info@madkollection.com within 24 hours to cancel your order.

 

PRODUCT CARE

How do I care for my M.A.DKollection Cloth?

  • Our clothes should be hand-washed only. 
  • Do not bleach. 
  • Iron on the wrong side.

 

CUSTOM ORDERS

I would like a custom order made for me, how do I request this?

Please use the custom order form here, to place the order or send an email to info@madkollection.com and we will be happy to assist you.

 

WHOLESALE

I would like to retail M.A.DKollection’s pieces in my retail store. How do I get started?

Please send an email to  info@madkollection.com  and we’ll be happy to assist.

 

 

 

Can’t find the answer you were looking for?

Feel free to contact us using this form here or email us at info@madkollection.com and we will respond to you as quickly as we can.