SHIPPING POLICY

SHIPPING POLICY

All UK and US orders over £150 qualify for free shipping.

Processing Times

This is the time is takes to prepare the order before shipping it, this is different to the Shipping time it takes for an order to be delivered. For items that are ready to ship, we ship within 1 to 3 working days. 

 

Processing Times for Made to Order Items

If the item says made to order in the description, the time to process will vary depending on the item, this can be anything between 3 to 10 working days this will also be stated in the item description.

 

UK Delivery Times

Standard UK Delivery: takes 1 to 3 Working days

Next Day Delivery: orders placed before 2pm GMT is delivered the next working day

All orders are shipped with Royal mail and a tracking number will be emailed to you when the item has been dispatched.

 

International Delivery Times

Standard Europe Delivery: takes a minimum of 5 working days

Express Europe Delivery: takes 1 to 3 working days

 Tracking number is provided for all items and shipping is done using Royal Mail for standard delivery and DHL for express delivery international deliveries. Cost of shipping may vary depending on the weight of the item.

 

Custom and Import Fees

Items may be subject to import fees upon delivery depending on your country and the total cost of the item.

 

Still have a question/query or concern? Please send an email to info@madkollection.com and we will try our best to assist you.