SHIPPING POLICY
SHIPPING POLICY
All UK and US orders over £150 qualify for free shipping.
Processing Times
This is the time is takes to prepare the order before shipping it, this is different to the Shipping time it takes for an order to be delivered. For items that are ready to ship, we ship within 1 to 3 working days.
Processing Times for Made to Order Items
If the item says made to order in the description, the time to process will vary depending on the item, this can be anything between 3 to 10 working days this will also be stated in the item description.
UK Delivery Times
Standard UK Delivery: takes 1 to 3 Working days
Next Day Delivery: orders placed before 2pm GMT is delivered the next working day
All orders are shipped with Royal mail and a tracking number will be emailed to you when the item has been dispatched.
International Delivery Times
Standard Europe Delivery: takes a minimum of 5 working days
Express Europe Delivery: takes 1 to 3 working days
Tracking number is provided for all items and shipping is done using Royal Mail for standard delivery and DHL for express delivery international deliveries. Cost of shipping may vary depending on the weight of the item.
Custom and Import Fees
Items may be subject to import fees upon delivery depending on your country and the total cost of the item.
Still have a question/query or concern? Please send an email to info@madkollection.com and we will try our best to assist you.