SHIPPING POLICY

SHIPPING POLICY

WE SHIP WORLDWIDE

All UK and US orders over £150 qualify for free shipping.

Processing Times

This is the time is takes to prepare the order before shipping it, this is different to the Shipping time it takes for an order to be delivered. For items that are ready to ship, we ship within 1 to 3 working days. 

Processing Times for Made to Order Items

If the item says made to order in the description, the time to process will vary depending on the item, this can be anything between 3 to 10 working days this will also be stated in the item description.

UK Delivery Times

Standard UK Delivery: takes 1 to 3 Working days

Next Day Delivery: orders placed before 12pm GMT is delivered the next working day

All orders are shipped with with DHL Express or Royal mail and a tracking number will be emailed to you when the item has been dispatched.

International Delivery Times

Standard Europe Delivery: takes about 3 to 11 working days

Express Europe Delivery: takes 1 to 3 working days

Standard US Delivery: takes about 3 to 11 working days

Express US Delivery: takes 2 to 3 working days

Standard Delivery for Rest of the WORLD:  takes about 3 to 15 working days

Express Delivery to the Rest of the World: takes 2 to 5 working days

Tracking number is provided for all items and shipping is done using Royal Mail for standard delivery and DHL for Express deliveries. 

Custom and Import Fees

Due to the EU Brexit law, VAT and custom fees are now charged in the destination country. Items may be subject to import fees upon delivery depending on your country, buyers are responsible for paying the custom fees.

Still have a question/query or concern? Please send an email to info@madkollection.com and we will try our best to assist you.