M.A.DKOLLECTION WOMEN & MEN’S SIZE CHART
WOMEN'S SIZE CHART
***Please Check and Select the Correct Size Before Making a Purchase.
Bust Circumference: Fullest part of your bust
Waist Circumference: Smallest part of your waist, about 2 inches above your belly button/Naval.
Hips Circumference: Fullest/widest t part of your hips.
MEN’S SHIRTS / BLAZERS
***Please Check and Select the Correct Size Before Making a Purchase.
WE SHIP WORLDWIDE
All UK and US orders over £150 qualify for free shipping.
This is the time is takes to prepare the order before shipping it, this is different to the Shipping time it takes for an order to be delivered. For items that are ready to ship, we ship within 1 to 3 working days.
Processing Times for Made to Order Items
If the item says made to order in the description, the time to process will vary depending on the item, this can be anything between 3 to 10 working days this will also be stated in the item description.
UK Delivery Times
Standard UK Delivery: takes 1 to 3 Working days
Next Day Delivery: orders placed before 12pm GMT is delivered the next working day
All orders are shipped with with DHL Express or Royal mail and a tracking number will be emailed to you when the item has been dispatched.
International Delivery Times
Standard Europe Delivery: takes about 3 to 11 working days
Express Europe Delivery: takes 1 to 3 working days
Standard US Delivery: takes about 3 to 11 working days
Express US Delivery: takes 2 to 3 working days
Standard Delivery for Rest of the WORLD: takes about 3 to 15 working days
Express Delivery to the Rest of the World: takes 2 to 5 working days
Tracking number is provided for all items and shipping is done using Royal Mail for standard delivery and DHL for Express deliveries.
Custom and Import Fees
Due to the EU Brexit law, VAT and custom fees are now charged in the destination country. Items may be subject to import fees upon delivery depending on your country, buyers are responsible for paying the custom fees.
Still have a question/query or concern? Please send an email to firstname.lastname@example.org and we will try our best to assist you.
EXCHANGE AND RETURN POLICY
EXCHANGES & RETURNS
Please read the return policy below before sending the item back to us.
RETURNS & EXCHANGES
- If you are not completely satisfied with your purchase, you may send it back to us for an exchange or store credit only we unfortunately do not offer refunds unless the item is damaged. Please send an email to email@example.com with your order number, full name and reason for returns before returning the item.
- Customers are fully responsible for postage cost when returning the item, when we have received the item, we can then exchange the item or send you a store credit (this will not include previous shipping cost). We will only refund shipping cost if there is an error/damage with the item.
- Any item returned to us must be unworn and have the original tags on, unwashed, unaltered, and free of fragrance and/or stains.
- Exchanges for a similar item or store credit will be proceed within a week of receiving the returned item.
- Exchanges or store credit will be processed only after we have received and inspected the items (Please send us an email to firstname.lastname@example.org before returning any item back to us) If it is in its original unworn condition.
REFUNDS, we will process a store credit which will be in the form of a code via email to you. We can only refund the cost of the item if there is an error with the order or Damage to the item. This can take up to 5 working days to clear and we do not have any control over this.
- We reserve the rights to withhold refund or exchanges if the returned item is not in their original condition or if the items has been worn or damaged.
- We do not provide pre-paid return label, the customer will cover the cost of returning an item, we will also not be responsible for an items that is lost in transit so its advisable to send it with a tracked service, we can assist in covering the cost of posting the exchange item back to yourself.
Items bought on sale or clearance can only be returned for a store credit or exchange as all sales are final.
All Items ordered as a custom order cannot be exchanged or refunded. However, we can amend items to suit you (if required)
MADE TO ORDER
Some of our items are Made to order and some are ready to ship, this will be indicated in the item description, please take not of this. For items that are made to order, we can only accept exchange for a similar item or a store credit.
DAMAGED OR DEFECTIVE OR INCORRECT ITEMS
If for any reason the item received is damaged, defective or incorrect, please contact us on email@example.com before you return the item and we will try our best to assist you.
UNDELIVERED SHIPMENT/RETURN TO SENDER
An order may be undelivered if the carrier is unable to deliver your item or the address is invalid. Buyers will be responsible for reshipping the items back to them and the previous shipping cost.
How Long does shipping take?
Shipping times are available on our checkout page as well as in the Shipping policy section, Also check the processing times for the item you are ordering in the description section.
Do you Ship to my Country
Yes we ship worldwide.
Do you have a physical store?
we do not have a physical store. All orders and transactions are made online via our website
I am not sure how much the item will cost in my local currency as an international customer
Your currency will be automatically populated on our website or you can change the currency using the currency icon on the bottom left- hand side of the screen or the top right-hand side on the screen.
My order says (pre-order) when will it ship?
Order that have pre-order marked on them will have a specific date when it will be shipped, If we can ship earlier than the specified dates, we will send an email to confirm shipment of orders and tracking number.
I placed an order online but have not received a confirmation email
There might be delays in emails getting to you, however, if after 24 hours you still haven’t received any confirmation and it’s also not in your junk/spam folder, Please send us an email at firstname.lastname@example.org with your name and order number and we will be happy to help.
I have not received my order, what do I do?
All orders are shipped with a tracking number which will be emailed to you, please use the tracking number to check for update on where the order is up to. Orders sent via royal mail takes a 1 to 3 working days for UK orders and minimum of 5 working days for international orders. You can track the items via the email sent to you or using the link https://www.royalmail.com/track-your-item#/ Express/Priority Orders only take a few days and would be dispatched via DHL. If not please email us at email@example.com and we will be happy to help you.
I need my order by a specific day, will this be possible?
Please send an email to firstname.lastname@example.org before placing the order and we will be happy to help.
Something is wrong with my order.
Please email us at email@example.com with your name and order number before sending the item back to us and we will be happy to help you.
Does M.A.DKollection make custom orders?
Yes please use this form to contact us or send an email to firstname.lastname@example.org
I am an international buyer, what is the cost of shipping outside the UK
Please read our shipping policy here
How Long will it take to process and ship my order?
Please read our Shipping Policy here
What Shipping Provider is used to ship my package?
We ship with Royal Mail for domestic parcels and DHL and Royal Mail for International Parcels.
This will incur a cost of the previous shipping cost as well as the return cost.
Do you refund shipping fees?
Shipping fees are non-refundable unfortunately, except there is an issue with the order.
EXCHANGES & STORE CREDIT
How Do I return or exchange my order?
Please ready Our policy here
Can I return my items for a refund?
We unfortunately do not accept refunds, however, we can refund the cost of the item for a store credit
How do I cancel an order?
Contact us at email@example.com within 24 hours to cancel your order.
How do I care for my M.A.DKollection Cloth?
- Our clothes should be hand-washed only.
- Do not bleach.
- Iron on the wrong side.
I would like a custom order made for me, how do I request this?
Please use the custom order form here, to place the order or send an email to firstname.lastname@example.org and we will be happy to assist you.
I would like to retail M.A.DKollection’s pieces in my retail store. How do I get started?
Please send an email to email@example.com and we’ll be happy to assist.
Can’t find the answer you were looking for?
Feel free to contact us using this form here or email us at firstname.lastname@example.org and we will respond to you as quickly as we can.