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M.A.DKollection

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CLEARANCE

Danielle Midi Pencil Dress

£76.50 GBP £85.00 GBP

Size

UK 4/US 0

UK 6/US 2

UK 8/US 4

UK 10/US 6

UK 12/US 8

UK 14/US 10

UK 16/US 12

UK 18/US 14

UK 20/US 16

UK 22/US 18

Quantity

- +

Ankara midi dress
100% Wax Cotton.
A copy of our size chat is available below or click on 'What Size am i' above
please check your size before placing your order.
***Ready to ship, will be dispatched 1 to 3 days after order has been placed.
Rush service also available; please send us an email.

CARE INSTRUCTIONS

Hand wash with warm water.
Do not bleach.
Allow to air dry.
Press with cool iron on wrong side.

FAQs
SIZE CHART
STORE POLICY

ORDERING

Do you have a physical store?

we do not have a physical store. All orders and transactions are made online via our website

I am not sure how much the item will cost in my local currency as an international customer

You can change the currency using the currency icon on the top right-hand side on the screen.

My order says (pre-order) when will it ship?

Order that have pre-order marked on them will ship with 2 to 3 weeks, there will be a specific date on it. If we can ship earlier than the specified dates, we will send an email to confirm shipment of orders

I placed an order online but have not received a confirmation email

There might be delays in emails getting to you, however, if after 24hours you still haven’t received any confirmation and it’s also not in your junk/spam folder, Please send us an email at info@madkollection.com with your name and order number and we will be happy to help.

I have not received my order, what do I do?

All orders are shipped with a tracking number which will be emailed to you, please use the tracking number to check for update on where the order is up to. Orders sent via royal mail takes a 1 to 3 working days for UK orders and minimum of 5 working days for international orders. You can track the items via the email sent to you or using the link https://www.royalmail.com/track-your-item#/ . If not please email us at info@madkollection.com and we will be happy to help you.

I need my order by a specific day, will this be possible?

Please send an email to info@madkollection.com before placing the order and we will be happy to help.

Something is wrong with my order.

Please email us at info@madkollection.com with your name and order number before sending the item back to us and we will be happy to help you.

Does M.A.DKollection make custom orders?

Yes please use this form to contact us or send an email to info@madkollection.com

SHIPPING

I am an international buyer, what is the cost of shipping outside the UK

Please read our shipping policy here

How Long will it take to process and ship my order?

Please read our Shipping Policy here

What Shipping Provider is used to ship my package?

We ship with Royal Mail for domestic parcels and DHL and Royal Mail for International Parcels.

Unclaimed/Refused Deliveries

This will incur a cost of the previous shipping cost as well as the return cost.

Do you refund shipping fees?

Shipping fees are non-refundable unfortunately, except there is an issue with the order.

EXCHANGES & STORE CREDIT

How Do I return or exchange my order?

Please ready Our policy here

Can I return my items for a refund?

We unfortunately do not accept refunds, however, we can refund the cost of the item for a store credit

CANCELLATIONS

How do I cancel an order?

PRODUCT CARE

How do I care for my M.A.DKollection Cloth?

Our clothes should be hand-washed only.
Do not bleach.
Iron on the wrong side.

CUSTOM ORDERS

I would like a custom order made for me, how do I request this?

Please use the custom order form here, to place the order or send an email to info@madkollection.com and we will be happy to assist you.

WHOLESALE

I would like to retail M.A.DKollection’s pieces in my retail store. How do I get started?

Please send an email to info@madkollection.com and we’ll be happy to assist.

Can’t find the answer you were looking for?

Feel free to contact us using this form here or email us at info@madkollection.com and we will respond to you as quickly as we can.

This page is a combination of all the Store Policies available for M.A.DKollection

SHIPPING POLICY

All UK and US orders over £150 qualify for free shipping.

Processing Times

This is the time is takes to prepare the order before shipping it, this is different to the Shipping time it takes for an order to be delivered. For items that are ready to ship, we ship within 1 to 3 working days.

Processing Times for Made to Order Items

If the item says made to order in the description, the time to process will vary depending on the item, this can be anything between 3 to 10 working days this will also be stated in the item description.

UK Delivery Times

Standard UK Delivery: takes 1 to 3 Working days

Next Day Delivery: orders placed before 2pm GMT is delivered the next working day

All orders are shipped with Royal mail and a tracking number will be emailed to you when the item has been dispatched.

International Delivery Times

Standard Europe Delivery: takes a minimum of 5 working days

Express Europe Delivery: takes 1 to 3 working days

Tracking number is provided for all items and shipping is done using Royal Mail for standard delivery and DHL for express delivery international deliveries. Cost of shipping may vary depending on the weight of the item.

Custom and Import Fees

Items may be subject to import fees upon delivery depending on your country and the total cost of the item.

Still have a question/query or concern? Please send an email to info@madkollection.com and we will try our best to assist you.

EXCHANGES & RETURNS

Please read the return policy below before sending the item back to us.

Returns & Exchanges

If you are not completely satisfied with your purchase, you may send it back to us for an exchange or store credit only we unfortunately do not offer refunds. Please send an email to info@madkollection.com with your order number, full name and reason for returns.
Customers are fully responsible for postage cost when returning the item, when we have received the item, we can then exchange the item or send you a store credit (this will not include previous shipping cost). We will only refund shipping cost if there is an error with the item.
Any item returned to us must be unworn and have the original tags on, unwashed, unaltered, and free of fragrance and/or stains.
Exchanges for a similar item or store credit will be proceed within a week of receiving the returned item.
Exchanges or store credit will be processed only after we have received and inspected the items (Please send us an email to info@madkollection.com before returning any item back to us) If it is in its original unworn condition.

For Exchange, we will send out your choice of items to exchange.

Store Credit & refunds, we will process a store credit which will be in the form of a code via email to you. We can only refund the cost of the item if there is an error with the order. This can take up to 5 working days to clear and we do not have any control over this.

We reserve the rights to withhold refund or exchanges if the returned item is not in their original condition or if the items has been worn or damaged.

We do not provide pre-paid return label, the customer will cover the cost of returning an item, we will also not be responsible for an items that is lost in transit so its advisable to send it with a tracked service, we can assist in covering the cost of posting the exchange item back to yourself.

Sale/Clearance Items

Items bought on sale or clearance can only be returned for a store credit or exchange as all sales are final.

Custom Orders

All Items ordered as a custom order cannot be exchanged or refunded. However, we can amend items to suit you (if required)

Made To Order

Some of our items are Made to order and some are ready to ship, this will be indicated in the item description, please take not of this. For items that are made to order, we can only accept exchange for a similar item or a store credit.

Damaged or Defective Or Incorrect items

If for any reason the item received is damaged, defective or incorrect, please contact us on info@madkollection.com before you return the item and we will try our best to assist you.

Undelivered Shipment/ Return to Sender

An order may be undelivered if the carrier is unable to deliver your item or the address is invalid. Buyers will be responsible for reshipping the items back to them and the previous shipping cost.

Still have a question/query or concern? Please send an email to info@madkollection.com and we will try our best to assist you.

HOW CAN WE HELP

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FAQs
TRACK MY ORDER
SHIPPING POLICY
EXCHANGE & RETURNS
SIZE CHART
CUSTOM ORDER
ORDER WHOLESALE
ABOUT US
CONTACT US
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